Thanks for shopping at palpack.ie. We want to make sure you are completely satisfied with your purchase.

If you are not entirely satisfied with your purchase, please fill out the form. we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

Returns are accepted at our discretion. Generally, we do not offer returns on personalised packs.

Your item must be in the original packaging and you will be responsible for the shipping.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.